Temple Day Spa gift vouchers have no expiry date.
Failure to keep an appointment or provide the minimum 24 hours notice of cancellation will result in 50% of the gift voucher becoming void.
A gift voucher number must be provided at the time of booking in order to hold the booking. Gift Vouchers cannot be exchanged for cash.
No refunds or monetary returns will be given.
Temple Day Spa will not be liable for any gift vouchers lost or stolen.
We ask that you arrive 15 minutes prior to your scheduled appointment time so that you can complete our consultation form, use the restroom and ease into our facilities.
CANCELLATIONS + CHANGE POLICY
As you have reserved a specific treatment time a minimum of 12 hours is required for any change of date, time or service and 24 hrs for any cancellation. A 100% charge will apply to any treatment cancellation not within appropriate notice time or if you are a no show. A 50% charge for change policy if not within required time. Any gift vouchers will be 50% voided if correct notice time is not given. A credit card number is required at the time of booking any treatment to secure an appointment. Should you need to cancel an appointment made for Monday or days proceeding public holidays, Temple Day Spa will need to be notified by 12 noon on the last day of trade following closure.
RESERVATIONS + BOOKINGS
We recommend you book in advance especially for multiple treatments or after hours appointments to avoid disappointment. However there are adequate therapists that can cater to booking requests on the day if required.
Please notify our Receptionist at the time of booking your treatments, if you are pregnant, we advise you wait until after 12 weeks/first trimester to receive a pregnancy massage, we do have other suitable treatments available for you at this special time and would be happy to advise you. If you suffer from any allergies, or are taking any medication that may interfere with your experience it is always best to let reception and your therapist know. This is for your own safety.
The spa environment is a place where you can completely relax and unwind, therefore please respect this by kindly deferring from using mobile phones, smoking or being under the influence of non prescription drugs or excessive amounts of alcohol.
PREPARING FOR TREATMENT
We recommend that men having a facial should shave several hours before the treatment to ensure comfort and optimal benefits to the skin. We have a locker room and a bathroom with along with a relaxation suite for you to use.
WHAT TO WEAR
Disposable underwear , gowns, wraps and slippers are provided . Should you feel more comfortable wearing your own underwear or swimwear during hydro treatments you are more than welcome. All amenities are provided during treatment.
For health and safety reasons and in order to maintain our spa ambience, children under the age of 16 are not permitted in the spa under any circumstances except in the reception area.
Children are permitted to be in the reception area when accompanying their parent or guardian for the purpose of buying a voucher or making a booking, however, they cannot be left unattended under any circumstances and you may be asked to leave if your child causes a disturbance.