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TERMS, CONDITIONS + SPA ETIQUETTE

GIFT VOUCHERS

Temple Day Spa gift vouchers are valid for 6 months from the date of purchase. Extensions of up to 1 month may be requested PRIOR to expiry in some cases at the discretion of management. Expired Gift Vouchers cannot be redeemed. Failure to keep an appointment or provide the minimum 48 hours notice of cancellation will result in the gift voucher becoming void. A gift voucher number must be provided at the time of booking in order to hold the booking. Gift Vouchers cannot be exchanged for cash. No refunds or monetary returns will be given. Temple Day Spa will not be liable for any gift vouchers lost or stolen.

ARRIVAL TIME

Your time at Temple Day Spa is designed to be relaxing and will restore your bodies natural energies. We do not want you to experience any stress and therefore request that you please arrive 15mins before your treatment time. Arriving ahead of your scheduled appointment gives you time to wind down in our peaceful surrounds as well as fill in any documentation or to use our bathroom facilities. Please be aware as a courtesy to all Temple Day Spa clients, if you arrive late, your allocated treatment time will be shortened to finish on the time scheduled without exception.

CANCELLATIONS AND CHANGE POLICY

As you have reserved a specific treatment time a minimum of 12 hours is required for any change of date, time or service and 24 hrs for any cancellation. A 100% charge will apply to any treatment cancellation not within appropriate notice time or if you are a no show. A 50% charge for change policy if not within required time. Any gift vouchers will be 100% voided if correct notice time is not given. A credit card number is required at the time of booking any treatment to secure an appointment. Should you need to cancel an appointment made for Monday or days proceeding public holidays, Temple Day Spa will need to be notified by 12 noon on the last day of trade following closure.

RESERVATIONS AND BOOKINGS

We recommend you book in advance especially for multiple treatments or after hours appointments to avoid disappointment. However there are adequate therapists that can cater to booking requests on the day if required.

MEETING NEEDS AND COMFORT

Our Receptionists are able to assist you in tailoring the best possible spa package or treatment to suit your needs to ensure a pleasant experience every time. If you have any individual requirements, please let reception know at the time of the booking and we will be more than happy to further assist you in any way. Your therapist can make your room lighter or darker, adjust volume of the music and the heat of the bed should you require something different to ensure your comfort level.

MEDICAL HISTORY

Please notify our Receptionist at the time of booking your treatments, if you are pregnant, we advise you wait until after 12 weeks/first trimester to receive a pregnancy massage, we do have other suitable treatments available for you at this special time and would be happy to advise you. If you suffer from any allergies, or are taking any medication that may interfere with your experience it is always best to let reception and your therapist know. This is for your own safety.

SPA ENVIRONMENT

The spa environment is a place where you can completely relax and unwind, therefore please respect this by kindly deferring from using mobile phones, smoking or being under the influence of non prescription drugs or excessive amounts of alcohol.

PREPARING FOR TREATMENT

We recommend that men having a facial should shave several hours before the treatment to ensure comfort and optimal benefits to the skin. We have a locker room and a bathroom with showering facilities along with a relaxation suite for you to use.

WHAT TO WEAR

Disposable underwear , gowns, wraps and slippers are provided . Should you feel more comfortable wearing your own underwear or swimwear during hydro treatments you are more than welcome. All amenities are provided during treatment.

PRIVACY

We respect your privacy so rest assured your therapist will leave you to change in either a treatment room or in the locker room. Your therapist will drape you with towels covering all body parts not being treated at the time so modesty is maintained.

CHILDREN

Children under 16 are not permitted in the spa to respect other guest’s relaxation and environment.

PRIVACY POLICY

Protecting your privacy is important to Temple Day Spa. Temple Day Spa is committed to protecting your right to privacy and to fully comply with its obligations under the Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000. In particular, Temple Day Spa will comply with the National Privacy Principles contained in the Act, which may be found on the website of the Office of the Federal Privacy Commissioner Australia (www.privacy.gov.au). Whenever we collect personal information from you, whether online or in hard copy form when dealing with your reservation or any enquiries you may have, we will make every reasonable attempt to inform you of why we are collecting this information, to whom we will disclose the information and the purposes for which we intend to use the information. In general, the purposes for which we collect your personal information include: - To confirm your appointment time and treatment prior to your scheduled appointment date and time. - To identify the purchaser of a Gift Voucher should the business decide it appropriate to replace the lost voucher. - To place you on our mailing list (postal and email). - To deal with any enquiries you may have in relation to your Gift Voucher purchase or treatment. - To be able to inform you of any details or special offers At all times, we will take care to ensure that your personal information is protected and treated confidentially and in accordance with the Privacy Act. Please note that we will not provide your personal information to any other organisation or individual. If you believe that we have not dealt with your personal information in a manner that complies with the Privacy Act, you should contact us to discuss how we may better deal with it. Similarly, if you wish to access personal information that we hold about you, you may make a request in writing. All correspondence should be directed to: Privacy Officer Temple Day Spa 78 Unley Road Unley SA 5061 With regards to credit card details, Temple Day Spa hold no details on record and all card details are transmitted directly through NAB.

ONLINE GIFT VOUCHERS

All purchases made online are final, non transferrable, nonrefundable and cannot be exchanged for cash.